United States Ombudsman Association’s 44th Annual Conference
Ombuds: Elevating Practice and Service
The Hythe Vail, 715 West Lionshead Circle, Vail, CO 81657
Pre-Conference Workshops: October 20-21, 2025
Main Conference: October 22-24, 2025
CONFERENCE REGISTRATION INFORMATION
Please continue to check the USOA Conference webpage for updates.
Main Conference registration options: (October 22-24, 2025)
- 1. Main Conference
- 2. Single-Day Conference
Pre-Conference registrations options: (October 20-21, 2025)
As you click into each registration option page, scroll down to find the "Register" button.
Early Bird Rate: Early Bird rates will be offered until July 31, 2025.
Registration will tentatively close on September 26, 2025.
*Payment notifications will be sent out September 12, 2025 for unpaid invoices. No registration refunds will be issued after September 29, 2025. Substitutions are allowed if someone is unable to attend after September 29, 2025. If the USOA does not receive confirmation of payment by September 29, 2025, then the registration will be canceled. (Please see additional information in Terms and Conditions below.)
For registration assistance, please CONTACT US.
USOA MEMBERS NOTE: To see and secure the member only pricing you must be logged in to the USOA website using your email and password. CLICK HERE to login. Email would be the email you use for USOA interactions. If you have forgotten your password, simply hit forgot password and the system will send a new password to your email.
NOT A MEMBER and want to secure the member pricing for the conference as well as, enjoy all the other benefits of membership? CLICK HERE to join.
Main Conference Registration
(October 22-24, 2025)
Includes:
- Attendance at the USOA Networking Event on Thursday, October 23, 2025
- Breakfast and lunch on Wednesday, October 22, 2025, and Thursday, October 23, 2025
- Breakfast on Friday, October 24, 2025
Main Conference Registration Rates:
- USOA Early Bird Member: US $945.00
- Early Bird Non-Member: US $1050.00
- USOA Member: US $995.00
- Non-Member: US $1100.00
- Student: US $400.00 (*Confirmation of enrollment is required at the time of registration.)
Single-Day Registration:
Single-day registrations for Wednesday and/or Thursday includes breakfast and lunch. Single-day registration for Friday includes breakfast.
Wednesday, October 22, 2025
- USOA Early Bird Member: US $375.00
- Early Bird Non-Member: US $425.00
- USOA Member: US $400.00
- Non-Member: US $450.00
Thursday, October 23, 2025
- USOA Early Bird Member: US $375.00
- Early Bird Non-Member: US $425.00
- USOA Member: US $400.00
- Non-Member: US $450.00
Friday, October 24, 2025
- USOA Member: US $200.00
- Non-Member: US $225.00
Pre-Conference Registration
(October 20-21, 2025)
Pre-Conference Option #1: New Ombudsman Training (Two Day)
Monday, October 20, and Tuesday October 21, 2025
This is a two-day, renowned training workshop for public sector ombudsmen and their staff new to the field. The faculty is made up of seasoned experts and fellow members of USOA. This training will take attendees through each stage of a dispute process and provide some of the tools necessary to better handle a variety of issues faced by ombudsman offices.
The pre-conference registration fee includes breakfast and lunch on Monday, October 20 and Tuesday, October 21. Attendance is capped at 80.
- USOA Early Bird Member: US $750.00
- Early Bird Non-Member: US $850.00
- USOA Member: US $800.00
- Non-Member: US $900.00
- Student: US $400.00 (*Confirmation of enrollment is required at time of registration.
REGISTER FOR TWO-DAY NEW OMBUDSMAN TRAINING ON MONDAY, OCTOBER 20 AND TUESDAY, OCTOBER 21.
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Pre-Conference Option #2: Leadership Excellence: Practical Tools for Leading with Confidence and Clarity
Monday, October 20, 2025 (Full Day)
The fee for this preconference session includes breakfast and lunch.
- USOA Early Bird Member: US $375.00
- Early Bird Non-Member: US $425.00
- USOA Member: US $400.00
- Non-Member: US $450.00
REGISTER FOR FULL DAY LEADERSHIP EXCELLENCE: PRACTICAL TOOLS FOR LEADING WITH CONFIDENCE AND CLARITY ON MONDAY, OCTOBER 20.
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Pre-Conference Option #3: Improving Measurement and Communicating the Value of Ombuds' Work
Tuesday October 21, 2025 (Full Day)
The pre-conference registration fee includes breakfast and lunch on Tuesday, October 21.
- USOA Early Bird Member: US $375.00
- Early Bird Non-Member: US $425.00
- USOA Member: US $400.00
- Non-Member: US $450.00
REGISTER FOR FULL DAY IMPROVING MEASUREMENT AND COMMUNICATING THE VALUE OF OMBUDS' WORK ON TUESDAY, OCTOBER 21.
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Pre-Conference Option #4: High-Performance Recruiting: Top Tips for Improving Your Hiring Outcomes
Tuesday, October 21, 2025 (Morning Only)
The fee for this preconference session includes breakfast and lunch.
- USOA Early Bird Member: US $175.00
- Early Bird Non-Member: US $200.00
- USOA Member: US $200.00
- Non-Member: US $225.00
REGISTER FOR MORNING ONLY HIGH-PERFORMANCE RECRUITING: TOP TIPS FOR IMPROVING YOUR HIRING OUTCOMES ON TUESDAY, OCTOBER 21.
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Pre-Conference Option #5: Performance Management 101: Best Practices in a Changing Workforce
Tuesday, October 21, 2025 (Afternoon Only)
The fee for this preconference session includes breakfast and lunch.
- USOA Member: US $200.00
- Non-Member: US $225.00
REGISTER FOR AFTERNOON ONLY PERFORMANCE MANAGEMENT 101: BEST PRACTICES IN A CHANGING WORKFORCE ON TUESDAY, OCTOBER 21.
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NETWORKING EVENT GUEST REGISTRATION
Networking Event Guest Ticket Details
This ticket is only for those who wish to purchase an additional networking event ticket for their guest who is a non conference attendee (i.e. spouse).
REGISTER YOUR GUEST FOR THE NETWORKING EVENT ON THURSDAY, OCTOBER 23, 2025.
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Payment Instructions:
If you are paying with a credit card, simply select pay online and the system will guide you through the process.
If you are paying by check, simply print a copy of your invoice and mail the check to: United States Ombudsman Association, 2500 W. 2nd Avenue, Suite 15, Indianola, IA 50125.
USOA conference attendee room block rate: $209/night + taxes/fees*
*Please note, the Hythe Vail will match the federal rate based on the set rate at the time of the conference.
You must first register for the conference and then you will receive a link in your confirmation email for access to book a room at the USOA conference rate.
ROOM RESERVATIONS/LODGING MUST BE BOOKED SEPARATELY.
Hotel Rates, Reservations and Cancellation: After completing this registration form, you will be sent a unique link to book your rooms at the Hythe for the discounted rate of $209/night. This discounted rate will apply for October 18, 2025 and extending to October 25, 2025.
Additionally, please note, if you cancel your room within the conference block on or after September 29, 2025, the hotel will charge you the equivalent of one night's stay, including taxes.
Cancellation and Refund Policies: The USOA will NOT refund any registration fees for cancellations made on or after September 29, 2025. Cancellations made prior to this date will be refunded in full.
Terms and Conditions: I understand participation in the 2025 United States Ombudsman Association (USOA) Conference is entirely voluntary, and as a conference attendee, I voluntarily assume all risks that may occur as a result of my participation in the conference, including, without limitation, the risk of property damage, illness, or personal injury (including death).
I understand and acknowledge I risk exposure to and contraction of the coronavirus disease (COVID-19) by attending the 2025 USOA Conference in person, and my related travels to, from, and during the conference. I understand the risk of becoming exposed to or infected by COVID-19 at the 2025 USOA Conference may result from the actions, omissions, or negligence of others who may attend the conference or their families, colleagues, or others with whom they may have contact. I acknowledge USOA makes no representations it has taken any safety precautions that relate to COVID-19 or exposure, and I understand, even if USOA has taken any proactive measures to reduce potential exposure, USOA has made no representation that those measures will in any way reduce or prevent the risks associated with exposure.
I hereby agree to release and hold harmless USOA, its directors, officers, employees, and representatives from any and all claims, demands, or causes of action, and all expenses incidental thereto (including attorney's fees), based upon or arising out of any loss (including financial loss), property damage, illness (including COVID-19), or personal injury (including death) caused by or resulting in any way from my participation in the 2025 USOA Conference.
Any dispute, controversy or claim arising out of or relating to this contract, including the formation, interpretation, breach or termination thereof, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the American Arbitration Association in accordance with its Commercial Arbitration Rules. The place of arbitration will be Colorado. The language to be used in the arbitral proceedings will be English. Judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. This Agreement and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Alaska, exclusive of conflict or choice of law rules.
By completion and submission of any USOA Conference registration form, I certify I have read, fully understand, and agree to the terms of the terms and conditions stated above.
